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Safety Guidelines

Last updated: July 8, 2026

Your Safety Matters

Your safety and the safety of animals is our top priority. Please follow these guidelines when using Gatsou services.

Meeting in Person

For Adoptions

  • Meet in public places whenever possible
  • Bring a friend or family member
  • Tell someone where you're going and when you'll return
  • Meet during daylight hours
  • Trust your instincts - if something feels wrong, leave

For Service Appointments

  • Verify the service provider's credentials
  • Check reviews and ratings
  • Share your appointment details with someone
  • Keep your phone accessible

Protecting Your Privacy

  • Do not share your full address publicly
  • Use Gatsou's messaging system initially
  • Be cautious about sharing personal information
  • Keep financial information private
  • Use secure payment methods

Recognizing Scams

Be wary of:

  • Requests for payment before meeting
  • Pressure to act quickly
  • Refusal to meet in person
  • Requests for unusual payment methods
  • Prices that seem too good to be true
  • Incomplete or suspicious profiles

Pet Adoption Safety

  • Ask for veterinary records
  • Verify vaccination and health status
  • Meet the pet before committing
  • Ask about the pet's history and behavior
  • Consider a trial period if possible
  • Get adoption agreements in writing

For Animal Groups and Rescues

  • Screen potential adopters thoroughly
  • Conduct home visits when appropriate
  • Require adoption contracts
  • Verify identification
  • Follow up after adoptions

For Service Providers

  • Maintain proper licenses and insurance
  • Communicate clearly about services and prices
  • Keep detailed records
  • Follow safety protocols
  • Report any concerns immediately

Online Safety

  • Use strong, unique passwords
  • Enable two-factor authentication
  • Be cautious of phishing attempts
  • Report suspicious accounts
  • Keep your app updated

Reporting Concerns

Report immediately if you experience:

  • Harassment or threats
  • Suspected animal abuse
  • Fraud or scams
  • Safety violations
  • Inappropriate behavior

Emergency Situations

If you are in immediate danger:

  • Call emergency services immediately (112 in the EU, or your local emergency number)
  • Leave the situation if possible
  • Report to Gatsou after ensuring your safety

Contact Us

Report safety concerns or suspicious activity:

Email: info@gatsou.com

Phone: +306983146120

Emergency: Call local emergency services first