How to get your first reviews on Gatsou
Reviews are the fastest way for a new client to trust you. How to ask for them, when, and how to reply well, even to negative ones.
An owner who doesn't know you is looking for a sign that others trusted you first. Reviews are that sign. Even two or three honest reviews change how your listing reads.
How do I ask a client for a review?
Simply and personally, after a good experience. Tell the client it would really help you if they wrote a few words about their experience on Gatsou. Most happy clients are glad to; they just don't think of it themselves.
When is the best time to ask?
Right after a visit that went well, while it's fresh
When a client thanks you or sends a photo of their pet
After a repeat service, once trust is built
Ask your five most regular clients for a review this week. The first reviews are the hardest and the most valuable.
Should I reply to reviews?
Yes. A short, kind reply shows readers you're present and you care. You can reply from the Reviews page of the partner portal, and your reply appears publicly under the review.
How do I reply to a negative review?
Don't reply straight away
Give it a few hours. An angry reply does more harm than the review.
Thank and acknowledge
Thank the client for writing and acknowledge their experience, even if you see it differently.
Explain briefly, without arguing
If future clients should know something, say it calmly and briefly.
Offer a way forward
Give them a way to reach you so you can put it right.
Readers mostly judge your reply, not the problem. A calm reply to a negative review often builds more trust than ten positive ones.
Can I delete a review?
Partners can't delete reviews, so owners can trust what they read. If a review is abusive or isn't about your business, open a request in Support and we'll look at it.
Frequently asked
Can I offer a discount in exchange for a review?
No. Reviews must be honest and unbiased. Simply ask happy clients to share their experience.
Where do I see my reviews?
On the Reviews page of the partner portal, where you can also reply. The same reviews appear on your public listing.
Can I change my reply to a review?
Yes, you can edit or remove your reply from the Reviews page.
What do I do about a fake or abusive review?
Don't reply in anger. Open a request in the portal's Support page and the Gatsou team will review it.
Run a pet business or animal group?
List it on Gatsou for free, get found by pet owners near you, and manage everything from one portal.
